Policies

Proof of Age Required

  • City Museum is designed to be enjoyed by children of all ages. However, visitors under the age of 16 must be accompanied by an adult 18 years of age or older.
  • After 5 pm on Fridays and Saturdays, all visitors under the age of 18 must be accompanied by an adult.
  • Adults must accompany children throughout City Museum and are responsible for their conduct and well being.
  • City Museum requires a 1 adult to every 8 children ratio and does not permit peer chaperones.

Adult is considered any guest over the age of 18 with valid ID in hand at the time of ticket purchase. (Valid ID must contain name, current photo and birth date.)

Weather Guarantee

If the weather causes “Roof atop the City” to close for at least 3 consecutive hours due to inclement weather, we will offer a complimentary return ticket for the rooftop attraction. Certain rules and restrictions apply.

Rules & Restrictions

  • The weather guarantee program is valid March – October
  • The roof must be closed for at least 3 consecutive hours
  • Tickets will be issued from Guest Relations, located at the Main Lobby
  • Parking is NOT included and will not be refunded or reissued
  • Return tickets expire at the end of the roof season for the current calendar year
  • Guests must present their proof of purchase (online or register receipt) and the unaltered rooftop admission wristband at Guests Relations before they exit
  • Memberships do not qualify for the program, as they have unlimited visits and can return on another day
  • Guests with a complimentary ticket will not be issued a return ticket
  • Rooftop return tickets will require a general admission purchase for use

Prohibited Items

For the safety of our guests and staff, we do not allow the following items:
  • Weapons of any kind - Fire arms, knives, bats, crossbows, ammunition.
  • Fake weapons of any kind – glass, plastic, etc. 
  • Chemical weapons – mace, pepper spray, etc.
  • Illegal substances/paraphernalia.
  • Masks that cover the entire face & eyes. 
  • Spray paint/magic markers. 
  • Fireworks/explosives.
  • Drones.
  • Pets (excluding Service Animals).

*Please Note

To safely ride, guests must meet certain legitimate safety requirements. Specifically, to ensure that guests can safely experience the ride’s dynamic forces without increased risk of injury. Guests wearing the following types of casts/braces may not ride:

  • Neck Braces
  • Hard Cast on legs, feet or ankles
  • Walking boot on foot
  • Arm cast that prevents the guest from crossing their arms
  • Prosthetics on lower extremities (accommodations may be possible in this instance; please see a staffer for additional info)

Guest must have the ability to sit upright and maintain control of their upper torso, head and neck as well as have full control of their lower extremities.

Height & Age Restrictions

For all rides: All riders must be able to sit in seat or ride the slide per posted policy and ride restrictions. No lap riders or infants on any slides or rides.  

1st Floor/ MEZZANINE

  • 1st Floor Gift Shop Slide: no restriction
  • Pump Room Slide: 48″ or taller
  • Tree House Spiral Slide: 42" or taller

ENCHANTED CAVES

  • Must be 16 years of age or older to enter without adult supervision
  • 5-Story Spiral Slide: 42" or taller
  • 6-Story Double Spiral Slide: 48″ or taller
  • 10-Story Spiral Slide: 48” or taller

3RD FLOOR

  • Monster Slide: 36" or taller
  • Tiny Train Railroad: 48” and under
  • Toddler Town - 6 & Under Only:
    • Dolphin Slide
    • ​Eel Slide
    • Dino Slide
    • Caterpillar slide
    • ​Ballpit

4th Floor

  • 4th Floor Slide - 42" or taller

MONSTROCITY

  • ​Must be 16 years of age or older to enter without adult supervision
  • Thunderdome Ball Pit: 6 years of age or older or with adult supervision
  • Baby Bob Ball Pit: 6 years of age or younger
  • Aluminum Slide: no restriction
  • Teepee Slide: 42" or taller
  • Dragon Slide: 36" or taller
  • North Slide: 48" or taller
  • Spiral Slide: no restriction
  • Cabin Patio Slide: no restriction

ROOFTOP ATOP THE CITY

  • Run Ramp Slide: 48" or taller
  • Praying Mantis Slide: 42" or taller
  • Big Eli Ferris Wheel: 48" or taller, under 48” must ride with an adult
  • Nickell Slide: 36" or taller

Terms and Conditions

City Museum is full of creativity, adventure, and learning. Use care, caution, and common sense. City Museum is not responsible for any accidents or injuries that may occur. City Museum is also not responsible for any damaged or stolen goods, including clothing. Please click here for our full Terms and Conditions. 

Some exhibits and attractions that do not allow for social distancing may be closed. You can view our current openings and closures here.

In and Outs

Guests will receive a wristband upon arrival which may be used for same-day reentry. Wristbands must be in tact and are not valid after removal.

Smoking

There is absolutely no smoking (including E-Cigarettes and Vaporizers) while inside the confines of the building or in the gated areas (such as MonstroCity & the Rooftop).

Food and Drink

Outside food and drinks are not permitted in the Museum except for ​school and nonprofit groups that have booked through our Groups Coordinator. Plastic water bottles are fine.

Photography Policy

PERSONAL USE

  • Visitors to City Museum are permitted to take photographs and shoot videos for personal use, except in specific exhibits where photography is not permitted or when City Museum personnel deem photography disruptive. Photographs, film, or videotape may not be taken of individuals without their express permission or, in the case of minors, without the express written permission of parents or legal guardians.
  • Personal photographs and videos are not to be used for commercial purposes.
  • Photographs, film or videotapes taken without permission may be confiscated and destroyed by personnel of City Museum.
  • While on City Museum grounds, visitors may be photographed by City Museum photographers, and these images may be used for the purpose of promoting City Museum.

COMMERCIAL USE

  • Professional photographers must arrange prior approval for all editorial and commercial photography, filming, or videotaping at City Museum. Commercial photographs must clearly attribute City Museum as the location.
  • City Museum reserves the right to determine whether the content of photography, filming, or videotaping is objectionable and prohibited.

WEDDING PHOTOGRAPHY

  • City Museum is a popular place for wedding parties to pose for pictures. We give first preference to our guests who have rented reception space within City Museum. Although we are delighted to be a part of the celebration, we will not allow parties to bring food or beverages into City Museum.
  • City Museum reserves the right to refuse admittance for photography and/or to change its Photo Policy without advance notice.