Policies

Proof of Age Required

  • City Museum is designed to be enjoyed by children of all ages. However, visitors under the age of 16 must be accompanied by an adult 18 years of age or older.
  • After 5 pm on Fridays and Saturdays, all visitors under the age of 18 must be accompanied by an adult.
  • Adults must accompany children throughout City Museum and are responsible for their conduct and well being.
  • When coming in groups of 6 or more, City Museum requires a 1 adult to every 6 children ratio and does not permit peer chaperones.

Adult is considered any guest over the age of 18 with valid ID in hand at the time of ticket purchase. (Valid ID must contain name, current photo and birth date.)

Height & Age Restrictions

For all rides: All riders must be able to sit in seat or ride the slide per posted policy and ride restrictions. No lap riders or infants on any slides or rides.  

1st Floor/ MEZZANINE

  • 1st Floor Gift Shop Slide: no restriction
  • Pump Room Slide: 48″ or taller
  • Tree House Spiral Slide: 42" or taller

ENCHANTED CAVES

  • Must be 16 years of age or older to enter without adult supervision
  • 5-Story Spiral Slide: 42" or taller
  • 6-Story Double Spiral Slide: 48″ or taller
  • 10-Story Spiral Slide: 48” or taller

3RD FLOOR

  • Monster Slide: 42" or taller
  • Tiny Train Railroad: 48” and under
  • Toddler Town - 6 & Under Only:
    • Dolphin Slide
    • ​Eel Slide
    • Dino Slide
    • Caterpillar slide
    • ​Ballpit

4th Floor

  • 4th Floor Slide - 42" or taller

MONSTROCITY

  • ​Must be 16 years of age or older to enter without adult supervision
  • Thunderdome Ball Pit: 6 years of age or older or with adult supervision
  • Baby Bob Ball Pit: 6 years of age or younger
  • Aluminum Slide: no restriction
  • Teepee Slide: 42" or taller
  • Dragon Slide: 36" or taller
  • North Slide: no restriction
  • Spiral Slide: no restriction
  • Cabin Patio Slide: no restriction

ROOFTOP ATOP THE CITY

  • Must be 16 years of age or older to enter without adult supervision
  • Run Ramp Slide: no restriction
  • Praying Mantis Slide: no restriction
  • Big Eli Ferris Wheel: no restriction (with adult’s permission)
  • Swing-A-Round: 48” and under

In and Outs

Guests may come & go as they please, as long as they do not remove their wristbands. In and out policy does not extend to parking.

Smoking

There is absolutely no smoking (including E-Cigarettes and Vaporizers) while inside the confines of the building or in the gated areas (such as MonstroCity & the Rooftop).

Food and Drink

Outside food and drinks are not permitted in the Museum.

Photography Policy

PERSONAL USE

  • Visitors to City Museum are permitted to take photographs and shoot videos for personal use, except in specific exhibits where photography is not permitted or when City Museum personnel deem photography disruptive. Photographs, film, or videotape may not be taken of individuals without their express permission or, in the case of minors, without the express written permission of parents or legal guardians.
  • Personal photographs and videos are not to be used for commercial purposes.
  • Photographs, film or videotapes taken without permission may be confiscated and destroyed by personnel of City Museum.
  • While on City Museum grounds, visitors may be photographed by City Museum photographers, and these images may be used for the purpose of promoting City Museum.

COMMERCIAL USE

  • Professional photographers must arrange prior approval for all editorial and commercial photography, filming, or videotaping at City Museum. Commercial photographs must clearly attribute City Museum as the location.
  • City Museum reserves the right to determine whether the content of photography, filming, or videotaping is objectionable and prohibited.

WEDDING PHOTOGRAPHY

  • City Museum is a popular place for wedding parties to pose for pictures. We give first preference to our guests who have rented reception space within City Museum. On a space-available basis AND with prior reservations through the Group Sales office, City Museum may also allow a limited number of admission-paying parties to pose for pictures in certain spaces. Although we are delighted to be a part of the celebration, we will not allow parties to bring food or beverages into City Museum.
  • City Museum reserves the right to refuse admittance for photography and/or to change its Photo Policy without advance notice.