COVID-19 Update


Dear City Museum Guests, 
 

I am excited to share that we reopened safely with enthusiasm and a great amount of precaution on June 17. Over the last two months, our team has worked to make City Museum an even safer place to visit without sacrificing any of the magic. (Not that the ghosts and gargoyles would let us.)   
 
In re-opening our doors, we promise to provide an enjoyable and safe experience.  You will share in that experience through a commitment to social distancing, good hygiene, and mask-wearing (for those of you over the age of 9). Your personal safety and the safety and health of all those who visit City Museum depend on good hygiene practices and proper respiratory etiquette, including frequent handwashing, coughing or sneezing into your elbows, and the use of alcohol-based hand sanitizer.    

In order to make social distancing easier, City Museum will limit attendance. We are currently open from 10AM-5PM 3 days per week, Friday through Sunday. We encourage guests to purchase tickets in advance, but walk-ups will be accommodated. Members will always be accomodated. We are operating on a mostly cashless basis.

Once you get inside, you’ll still get to climb, slide, explore, and play. Some attractions that do not allow for social distancing will be closed. Climbers will be one-way, and all attractions and exhibits will operate under a queue. Every day, on top of our usual housekeeping staff, we will have Clean Team members who are responsible for nothing but cleaning and sanitizing during and between each session, so you can get your adventure on without worry.  

I’m a parent, and I know how important (and difficult) it is to balance your kids’ happiness and education with ensuring their safety right now. We’ve made sure City Museum is a safe and exciting place to play. And for those of you who are opting to stay home for a little while longer, we get it. We’re going to continue producing live episodes of City Museum On Air and creating fun online events and Art City classes to keep you entertained. (Take it from me, they make great additions to your homeschool schedule.)  
 
On behalf of all of us at City Museum, thank you for your ongoing support. We can’t wait to see you.  
 
Rick Erwin 
Director, City Museum 


 Operating Hours & Tickets 

  • Guests are strongly encouraged to purchase tickets in advance, but walk-ups will always be accommodated.

  • City Museum has designated a member relations coordinator who can be reached at [email protected]. 

  • Guests with a single day ticket purchased or received prior to May 31, 2020 should email [email protected] to make a reservation.
  • Memberships purchased by May 31, 2020 have been extended to expire on February 28, 2021. 

  • Members who purchased by that date will also receive 1 free ticket to use by December 31, 2020, and will receive instructions on how to redeem. 

  • The rooftop will initially be closed but will reopen later in the summer.  


Guest Expectations: A Shared Responsibility

  • Guests ages 9 and up will be required to wear a mask, without exception. If you are not comfortable wearing a mask, or cannot wear a mask for any reason, we encourage you to plan your visit for later once the mask mandate has been lifted.

  • If you or any member of your party or family is not feeling well, please don’t visit. Plan to come when everyone is well. 

  • We have enhanced our already-stringent cleaning protocols considering the COVID-19 pandemic. Our staff will be cleaning using hospital-grade disinfectants during your visit. We apologize if you experience any delays or inconvenience as a result of these procedures. 

  • At some exhibits, you may be asked to wash your hands or apply hand sanitizer before and/or after the experience. 

  • We recommend guests bring as little as possible with them into the building. 

  • Advance reservations are strongly encouraged but walk-ups will be accommodated.
  • Guests will not be allowed to leave the building and return during their visit. 
     


COVID-19 Notice (Please read before purchasing tickets.)

For the safety of all our guest and team members, we have increased all health and safety measures at City Museum.  You must follow all posted instructions and instructions given by our team members while visiting.

The CDC and local health departments advise that older adults and people of any age who have serious underlying medical conditions might be at higher risk for severe illness from COVID-19.  There is an inherent risk of exposure to COVID-19 while in any public place where people are present.  By visiting City Museum, you are voluntarily assuming all risks related to exposure to COVID-19.