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Please note we’ll be closing at 6PM on Friday, December 2nd, for a private event.

FAQ

FAQ

More questions? Email info@citymuseum.org.

I received a Bring-a-Friend ticket when I purchased a membership. When do those expire?
Bring-a-Friend tickets expire December 31, 2022 and are only valid on business days.

Are there any coupons or discounts available?

There are no discounts available at this time. But members get monthly member perks which in include freebies and discounts. Learn more about becoming a member.

I purchased Rooftop admission at the gate but the rooftop has been closed. 

The Rooftop is only open weather permitting, and unfortunately we do not offer refunds of any kind. 

How do I purchase Rooftop admission?

Rooftop admission will be available for purchase only in the museum. 

When will the rooftop open?  

The Rooftop is open March-October. 

Do you offer group tickets?  

Group tickets can be purchased online. To reserve a nonprofit group, email  groups@citymuseum.org. 

Do you offer tours?

We’re now offering a one-hour guided walking tour focusing on the history of City Museum. The tours will be offered on Thursday, Friday and Saturday at 11am and 3pm. Learn more about tours.

How do I take a tour?

They are $7 plus tax and must be purchased in addition to general admission — they cannot be purchased alone. They are only good for their selected day and time. 

Where do tours meet?

Tours will meet in the cabin on the first floor. 

Can I have event info or schedule an events tour?

Book your wedding, company outing or other event by emailing events@citymuseum.org

What food and beverages will be available?  

The Cabin Inn, Samwiches and Cop Out are open for business! Learn more about food and beverage options.  

Can I pay with cash?

Retail, food and beverage kiosks do accept cash and credit. 

What are your hours?   

Hours vary throughout the year. View our hours for more information. 

Are there maps?

We don’t have printed maps because we encourage guests to create their own path and find things as they go, but if you really need one you can find it see it here.

Is the Circus closed?   

The Circus is now open! Please check the screen in the lobby for daily Circus times. Circus times are subject to change.  

Can I bring in outside food or drink?  

Outside food or drink is not permitted in the museum. Water bottles are allowed but we encourage guests to bring as little with them as possible. There are also lots of kiosks that sell food and drink in the museum.

Is the museum ADA accessible? 

We have several elevators, rampways, and ADA exits and entrances that are accessible upon request. Simply find a staffer in an orange shirt and they’d be happy to help. 

Is coat check available?  

We offer lockers for $8, but you can also keep items in your car and come back in (just keep your wristband(s) on). 

Can I exit and re-enter?  

Yes, be sure to keep your wristband(s) on.

Are the ball pits open in Toddler Town?  

All the ball pits are open in Toddler Town on the Third Floor. 

I would like to make a donation, how do I do that?  

Feel free to email info@citymuseum.org with images of the items you’d like to donate and we’ll get back to you as soon as possible. 
  

I’m interested in collaborating with City Museum!  

Feel free to email info@citymuseum.org with your proposed collaboration and we’ll get back to you as soon as possible.

Are you hiring?   

We are hiring! Visit our Jobs page for more info or send your resume to hr@citymuseum.org