Policies
Policies
City Museum is full of creativity, adventure and learning. Use care, caution and common sense.
Please read before purchasing tickets.
Tickets
Tickets are strictly non-refundable and will remain valid until December 31, 2023. 2023 Memberships are now available and give you the best value of unlimited visits all of 2023. Learn more about tickets and memberships.
Ins and Outs
Guests will receive a wristband upon arrival which may be used for same-day re-entry. Wristbands must be intact and are not valid after removal.
Age Policy
All guests age 16 wanting to enter without an adult must have a valid ID with birthdate and photo. Adults are responsible for the conduct and safety of the younger people in their party. After 5pm on Fridays & Saturdays, all visitors under the age of 18 must have an adult with a valid ID and a paid admission in attendance.
Smoking
There is absolutely no smoking (including e-cigarettes and vaporizers) while inside the confines of the building or in the gated areas (such as MonstroCity and the Rooftop).
Food and Drink
Outside food and drinks are not permitted in the Museum except for school and nonprofit groups that have booked through our Groups Coordinator. Plastic water bottles are fine.
For the safety of our guests and staff, we do not allow the following items:
- Weapons of any kind — firearms, knives, bats, crossbows, ammunition, etc.
- Fake weapons of any kind — glass, plastic, etc.
- Chemical weapons — mace, pepper spray, etc.
- Illegal substances/paraphernalia
- Masks that cover the entire face and eyes
- Spray paint/magic markers
- Fireworks/explosives
- Drones
- Pets (excluding service animals)
Safety Requirements
All riders must be able to sit in a seat or ride the slide per posted policy and ride restrictions. No lap riders or infants on any slides or rides.
To safely ride, guests must meet certain legitimate safety requirements. Specifically, to ensure that guests can safely experience the ride’s dynamic forces without increased risk of injury, guests wearing the following types of casts/braces may not ride:
- Neck braces
- Hard cast on legs, feet or ankles
- Walking boot on foot
- Arm cast that prevents crossing arms
- Guests with prosthetics are generally permitted on all attractions. Guests should ensure the device is properly secured and will remain in place during the ride. Prosthetics must not inhibit the ability to maintain proper riding posture.
Guests must have the ability to sit upright and maintain control of their upper torso, head and neck as well as have full control of their lower extremities. Guests must secure all loose articles. Articles include bags, backpacks, purses, cell phones, and any other item that may inhibit proper riding posture. These articles are to be secured in a locker or left with a non-rider. City Museum is not responsible for lost or stolen articles.
Height and Age Restrictions
| Attraction | Location | Age or Height Requirement |
| Gift Shop Slide | 1st Floor | No restriction |
| Pump Room Slide | 1st Floor Attic | 48″ or taller |
| Tree House Spiral Slide | 1st Floor | 42″ or taller |
| Enchanted Caves | Entrance on 1st Floor | Must be 16+ to enter without adult |
| 5-Story Spiral Slide | Inside the Enchanted Caves | 42″ or taller |
| 6-Story Spiral Slide | Inside the Enchanted Caves | 48″ or taller |
| 10-Story Spiral Slide | Inside the Enchanted Caves | 48″ or taller |
| Monster Slide | 3rd Floor | 36” or taller |
| Tiny Train Railroad | 3rd Floor | 48″ or shorter |
| Toddler Town | 3rd Floor | For kids aged 6 and under |
| 4th Floor Slide | 4th Floor | 42″ or taller |
| MonstroCity | Entrance on 2nd Floor | Must be 16+ to enter without adult |
| Aluminum Slide | Out on MonstroCity | No restriction |
| Dragon Slide | Out on MonstroCity | 36” or taller |
| Cabin Patio Slide | Out on MonstroCity | No restriction |
| Run Ramp Slide | Rooftop | 48″ or taller |
| Praying Mantis Slide | Rooftop | 42″ or taller |
| Big Eli Ferris Wheel | Rooftop | 48″ or taller |
| Nickell Slide | Rooftop | 36” or taller |
Transitioning to Smoother & Safer In-Museum Operations With Free Cash to Card Services
The most important part of your experience with us at City Museum is ensuring you have a great experience! That’s why we are transitioning to a smoother, safer process for making payments during your visit. Beginning March 31, 2023 we will accept only electronic payments such as debit cards, credit cards, and mobile payments like Apple Pay and Google Pay. All you have to do is swipe or tap to pay at any ticket window, concessions areas, or gift shops, – no digging for change to pay or waiting for cash back from our staff. Moving to a fully electronic payment system will streamline the payment process for both Guests and Team Members, making paying for everything from tickets to sweet treats safer, simpler, and more secure.
Only have cash?
You’re still covered! Guests will have free access to 2 easy-to-use Cash to Card Kiosks conveniently located on the first floor in the lobby and the third floor past the City Circus. You can transfer your cash free of charge onto a card, use it throughout the museum, and if you have money left over, use it anywhere else that cards are accepted.
Still have questions? Check out our list of Frequently Asked Questions below.
What Do I Do if the Kiosk Takes My Money but Does Not Provide a Card?
First, please be sure to take the receipt issued during your transaction at the Cash to Card Kiosk. This will list the amount of cash you deposited. Then, head to the nearest Gift Shop. The ArtiFacts Gift Shop is on the third floor by our main staircase and the first floor gift shop is located in the lobby on our first floor. A Team Member will work with the card provider to resolve the error as quickly as possible so you can get back to fun!
What if I Overdraw/Don’t Have Enough Money on the Card for My Purchase?
There are no penalties or fees if you attempt to make a purchase that is larger than the amount of funds on the card. You will need to provide another form of payment to complete the transaction or load additional money onto a new card.
Why Are You No Longer Accepting Cash for Payment?
By transitioning to only accepting electronic payments such as debit cards, credit cards, and mobile methods like Apple Pay, City Museum will provide a faster, safer and more guest-friendly experience. Staff will spend less time handling cash and more time serving Guests, reducing our reliance on this less secure method of payment.
Can I Add Additional Cash to My Prepaid Card?
Prepaid cards cannot be reloaded. Instead, get a new prepaid card free of charge at one of the two Cash to Card kiosks.
What Types of Payment Does City Museum Accept?
Beginning March 31, City Museum will solely accept electronic payments. These include all major credit and debit card providers (Visa, MasterCard, Amex,and Discover) and secure mobile payment systems (Apple Pay, Google/Android Pay, Samsung Pay). We do not accept cash, however, Guests can transfer cash onto a prepaid card through a simple and safe process at several Cash to Card kiosks located throughout City Museum.
Where Can I Use the Prepaid Card?
The card can be used anywhere payments are made throughout City Museum. Outside of the museum, it can be used at any location that accepts credit or debit cards.
Do You Accept Bitcoin or Other Cryptocurrencies?
No, cryptocurrencies will not be accepted at the museum.
How Do I Load My Cash Onto a Prepaid Card?
City Museum guests can transfer anywhere from $1 to $500 onto a prepaid card at kiosks located in the museum. This transfer process is free, and the card can be used throughout the museum and any outside locations where credit or debit cards are accepted.
Is There a Fee To Use the Cash to Card Kiosks and Prepaid Cards?
The Cash to Card Kiosks are free to use; there is no fee to load cash onto the prepaid card. If the card is used regularly, there is no recurring fee. After 92 consecutive days of no transaction activity, however, a $3.95 fee will be charged each month.
What Information Do I Need To Provide To Use the Cash to Card Kiosks?
None! Use of the kiosks is anonymous, helping make the cards provided among the most secure forms of payment possible.
How Do I Check the Balance on My Prepaid Card?
There are several ways to check your balance. First, you can swipe the card and see the balance at any Cash to Card Kiosk at City Museum. You can also visit RCbalance.com or call the number listed on the back of each card.
If the weather causes Rooftop to close for at least 3 consecutive hours due to inclement weather, we will offer a complimentary return ticket for the rooftop attraction. Certain rules and restrictions apply.
Rules & Restrictions
- The weather guarantee program is valid March – October.
- The roof must be closed for at least 3 consecutive hours
- Tickets will be issued from Guest Relations, located at the Main Lobby
- Parking is NOT included and will not be refunded or reissued
- Return tickets expire at the end of the roof season for the current calendar year
- Guest must present their proof of purchase and the unaltered rooftop admission wristband at Guests Relations before they exit
- Memberships do not qualify for the program, as they have unlimited visits and can return on another day
- Guests with a complimentary ticket will not be issued a return ticket
- Rooftop return tickets will require a general admission purchase for use
General Photography Policy
By entering and by your presence in City Museum, all guests consent to be photographed.
Guest entry constitutes consent to such photography in any and all usage in perpetuity, of your appearance for any purpose whatsoever in connection with the production presently entitled: City Museum – St. Louis.
Guests understand that all photography will be done in reliance on this consent given by you entering City Museum.
If you do not agree to the foregoing, please do not enter. Thank you.
Personal Use
Visitors to City Museum are permitted to take photographs and shoot videos for personal use, except in specific exhibits where photography is not permitted or when City Museum personnel deem photography disruptive.
- Photographs, film or videotape may not be taken of individuals without their express permission or, in the case of minors, without the express written permission of parents or legal guardians.
- Personal photographs and videos are not to be used for commercial purposes.
- Photographs, film or videotapes taken without permission may be confiscated and destroyed by personnel of City Museum.
- While on City Museum grounds, visitors may be photographed by City Museum photographers, and these images may be used for the purpose of promoting City Museum.
- Pictures, videos, or any other photography while riding a slide is strictly prohibited and may result in removal from City Museum.
Commercial Use
Professional photographers must arrange prior approval for all editorial and commercial photography, filming or videotaping at City Museum. Commercial photographs must clearly attribute City Museum as the location.
City Museum reserves the right to determine whether the content of photography, filming or videotaping is objectionable and prohibited.
Wedding Photography
City Museum is a popular place for wedding parties to pose for pictures. We give first preference to our guests who have rented reception space within City Museum. On a space-available basis AND with prior notice to our info@citymuseum.org inbox, City Museum may also allow a limited number of admission-paying parties to pose for pictures in certain spaces. Although we are delighted to be a part of the celebration, we will not allow parties to bring food or beverages into City Museum.
City Museum reserves the right to refuse admittance for photography and/or to change its Photo Policy without advance notice.
Our staff, crew and ownership all remain committed to ensuring your fun and your safety as you visit us.
For the safety of all our guests and team members, we have increased all health and safety measures at City Museum. You must follow all posted instructions and instructions given by our team members while visiting.
The CDC and local health departments advise that older adults and people of any age who have serious underlying medical conditions might be at higher risk for severe illness from COVID-19. There is an inherent risk of exposure to COVID-19 while in any public place where people are present. By visiting City Museum, you are voluntarily assuming all risks related to exposure to COVID-19.
- If you or any member of your party or family is not feeling well, please don’t visit. Plan to come when everyone is well.
- We have enhanced our already-stringent cleaning protocols considering the COVID-19 pandemic.
- We recommend guests bring as little as possible with them into the building.
- No reservations are required to visit. We do always recommend purchasing tickets online. It’s your best chance to avoid a line.
City Museum is not responsible for any accidents or injuries that may occur. City Museum is also not responsible for any damaged or stolen goods, including clothing. Please click here for our full Terms and Conditions.